LudoLagoon

Privacy Policy

1. Introduction

Welcome to LudoLagoon. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

2.1 Personal Information

When you place an order, register an account, or contact us, we may collect:

  • Name, email address, postal address, phone number
  • Payment information (credit/debit card number, billing address) processed by our payment partners
  • Account credentials (username and password)

2.2 Usage Data

We automatically collect certain information when you visit or interact with our site, including:

  • IP address and geolocation data
  • Browser type and version
  • Pages viewed, time spent on pages, and clickstream data
  • Referral URL and device information

2.3 Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Remember your preferences and login status
  • Analyse site traffic and usage patterns
  • Deliver relevant advertisements

3. How We Use Your Information

  • Order Fulfillment: Process and ship your orders, send confirmations and updates.
  • Customer Support: Respond to inquiries, resolve disputes, and provide assistance.
  • Site Improvement: Analyse usage data to optimise our website and user experience.
  • Marketing: Send newsletters, promotions, and personalised recommendations (you may opt out at any time).
  • Security: Monitor for fraudulent activity and protect our systems.

4. Sharing Your Information

We may share your data with:

  • Service Providers: Payment processors, shipping companies, analytics providers, email delivery services.
  • Legal Authorities: If required by law or to protect our rights.
  • Business Transfers: In connection with a merger, acquisition, or asset sale.

5. Third-Party Links & Services

Our site may contain links to third-party websites (e.g., social media, payment gateways). We do not control their privacy practices. We encourage you to read the privacy policies of each site you visit.

6. Data Retention

We retain your personal information as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Security

We implement industry-standard security measures (SSL encryption, firewalls, secure servers) to protect your data. However, no method of transmission over the Internet is 100% secure.

8. Your Rights

Subject to local laws, you may have the right to:

  • Access and receive a copy of your personal data
  • Correct or update inaccurate information
  • Request deletion of your data
  • Object to or restrict certain processing
  • Withdraw your consent at any time (where processing is based on consent)