Got Questions? We’ve Got Answers

We stock everything from family-friendly classics (Ludo, Snakes & Ladders) and card games (Rummy, UNO) to deep strategy titles (Catan, Ticket to Ride) and party games (Codenames, Dixit).

Our catalogue is refreshed monthly—check out the “New & Hot” section for the latest releases, limited-edition variants, and collector’s items. Looking for something niche? Use our filter to browse by playtime, player count, or difficulty level.

Simply browse our shop, click “Buy Now” on the games you love, then head to the cart and checkout. Follow the on-screen steps to enter your shipping details and payment method.

After confirmation, you’ll receive an email with your order summary, a tracking link, and expected delivery date. You can also manage or cancel your order within 2 hours of placing it by visiting “My Orders.”

We accept UPI (PhonePe, Google Pay), credit/debit cards (Visa, Mastercard, AmEx), net banking, and wallets like Paytm & Mobikwik. All transactions are secured with 256-bit encryption.

For bulk or corporate orders, you can request an invoice payment option—email and our team will assist you with net-term billing.

At the moment we only ship within India. We’re working on international logistics—stay tuned for updates!

If you’re abroad and keen on a particular game, drop us a line. We can sometimes arrange special exports or recommend local partners.

You may return or exchange unopened games within 14 days of delivery. Just contact our support team, and we’ll arrange pickup and replacement at no extra cost.

If your game arrives damaged or missing components, send photos to our email and we’ll dispatch replacements immediately—no need to return the original box.

After your order ships, you’ll receive an email and SMS with a tracking link from our courier partner.

You can also log in to your account, go to “My Orders,” and click “Track Package.” Estimated delivery times and real-time location updates are displayed there.

Yes! We offer gift-wrapping for ₹49 per item. Select “Gift Wrap” at checkout and add your personal message.

Each gift wrap package includes a festive ribbon, branded tag, and a printed note card. Perfect for birthdays, anniversaries, or special occasions!

Yes—we cater to schools, game cafes, and corporate gifting. Bulk orders of 10+ units qualify for tiered discounts (up to 15% off).

Please email with details (game titles, quantities, delivery timeline), and our team will send you a custom quote.

We host weekly game-nights, monthly tournaments, and live streaming sessions. To participate:

• Create or log in to your LudoLagoon account.
• Visit the “Events” page and RSVP to any upcoming session.
• Join our Discord server or Facebook group for real-time updates.

Members get exclusive invites, early-bird registration, and special event-only prizes.

Absolutely. Look for the “Pre-Order” label on product pages. We require a small advance (20% of MSRP) to secure your copy.

You’ll be charged the balance when the game ships, and you’ll receive it on release day or shortly after.