Contact LudoLagoon
Questions, feedback or need help picking your next game? We’re here to assist!
LudoLagoon Support & FAQs
What kinds of board games can I find at LudoLagoon?
At LudoLagoon, we pride ourselves on a truly diverse catalogue that covers every taste and age group:
- Indian Classics: Ludo, Carrom, Snakes & Ladders.
- Family Favorites: Monopoly, UNO, Ticket to Ride.
- Strategy & Euro: Catan, Carcassonne, Pandemic Legacy.
- Cooperative Experiences: Flash Point, Legends of Andor.
- Party & Social: Codenames, Dixit, Sushi Go!
We add new releases every month—stay tuned to our “New & Hot” section for the latest titles.
How do I place an order and pay?
Ordering is simple:
- Browse our shop and click “Buy Now” on any game.
- Review your cart, then click “Checkout.”
- Enter shipping address & choose shipping method.
- Select your payment option and confirm.
Payment methods accepted:
- UPI (PhonePe, Google Pay, Paytm)
- Credit & Debit Cards (Visa, Mastercard, AmEx)
- Net Banking
- Wallets (Amazon Pay, MobiKwik)
All transactions are secured with 256-bit encryption.
What are your shipping options and rates?
We offer two shipping tiers across India:
- Standard shipping (₹49) – Delivered in 4–7 business days.
- Express shipping (₹149) – Delivered in 1–2 business days.
Free standard shipping on orders over ₹1,499. Track your shipment in real time via our “My Orders” page.
Can I return or exchange a game?
Yes. Returns and exchanges are accepted under these conditions:
- Request within 14 days of delivery.
- Game is unopened and in original packaging.
- Include all accessories, rulebooks, and bonus components.
Email contact@ludolagoon.com with your order number, and we’ll guide you through the process.
Do you host tournaments or community events?
Absolutely! We run:
- Monthly tournaments for games like Catan and Carcassonne.
- Casual meetups every weekend at our Mumbai and Delhi hubs.
- Online livestreams of major board-gaming events.
Sign up for event alerts in your account dashboard or join our Discord community for the latest details.
How can I become a LudoLagoon VIP member?
VIP members enjoy:
- Exclusive early access to new releases.
- 10% off every order, year-round.
- Invites to members-only events & beta-tests.
- Priority customer support & gift vouchers.
Join by spending ₹5,000 in a calendar year, or apply directly via your account page.